Yonder (Yonder Technology Ltd) Credit Card

Credit Card Agreement regulated by the Consumer Credit Act 1974

Version 1.3

Summary of changes:

  • We've updated our address to 69 Old Street, London, EC1V 9HX
  • We've added a complimentary worldwide travel insurance benefit to cardholders

This is a copy of your agreement for you to keep.

The parties to this agreement are Yonder Technology Ltd (“us”, “we”, “our”), Transact Payments Limited ("TPL") and you ("Cardholder", "Cardmember", "Customer") who signs the agreement. Yonder Technology Ltd provide running-account credit through the Yonder Mastercard credit card which is issued by TPL. TPL is authorised and regulated as an e-money institution by the Gibraltar Financial Services Commission (company incorporation number 108217). TPL’s address is 6.20 World Trade Center, 6 Bayside Road, Gibraltar GX11 1AA.

Yonder Technology is solely responsible for the issuing of credit under this agreement. TPL is solely responsible for the issuing of the Yonder Card pursuant to its licence by Mastercard International and is a party to this agreement for the sole purpose of fulfilling its responsibilities under the Financial Services (Payment Services) Regulations 2020 of Gibraltar and other legislation applicable to the provision of payment cards. TPL does not issue credit under this agreement and is not authorised by a competent authority of any jurisdiction as a lender. Any change to this agreement required as a result of TPL’s aforementioned obligations will be subject to a 60-day notice period rather than the 30-day notice period.

PART 1 OF YOUR AGREEMENT

1. Contact Details

Our address: 69 Old Street, London, EC1V 9HX

Email address: help@yondercard.com

Website: https://www.yondercard.com

You can also contact us using the in-application chat on your Yonder mobile application.

2. Fees, charges and other costs

2.1 Information for comparison

APR: See your APR in the app

Total Amount Payable: See this in your app

When we work out the APR and Total Amount Payable, regulations require us to assume that:

  • you make one purchase of credit limit at the start of the agreement.
  • we charge your monthly membership fee on the date your account is opened and on the same date each month thereafter.
  • there’s no change in the interest rate and no other fees or charges apply; and
  • you repay any monthly membership fee on the day we charge it to the account and everything else in 12 equal monthly payments.

2.2 Interest rates

Explaining Interest Rates

Simple Rates: Your simple interest rate is what we use to work out how much interest you’ll be charged each month. It moves in line with the Bank of England Base Rate (we call this the Base Rate as we explain below) – when the Base Rate changes, you’ll see your simple rate change by exactly the same amount. Your simple rate is comprised of two components – your Personal Rate (this is set out in the “Simple Rate” definition, below) plus the Base Rate.

Compounding Interest: We use your simple interest rate to work out the interest we charge you. We calculate the interest charge on unpaid transactions daily and then add the interest to your account every month when we produce your statement. If you do not pay your balance in full each month, we will charge interest on interest. This is called ‘compounding’. As this rate includes the payment of interest on interest, it will be greater than your Simple Rate. This means that whenever the Base Rate changes or there is a change to your Personal Rate, the change in the Compound Rate will be a slightly higher than the change in the Simple Rate.

  • The “Simple Rate” is a variable rate comprised of two parts (1) a Personal Rate of 21.47% and (2) the prevailing Base Rate (for these purposes this is assumed to be 0%).
  • “Base Rate” means the Bank of England Rate that is regularly published by the Bank of England and may change from time to time (or, if the Bank of England Base Rate is no longer published, any replacement rate that we reasonably select as the nearest equivalent rate to apply).
  • Section 5 “Changes to the Base Rate” below provides more information on what happens if the Base Rate changes.
  • The Base Rate element of your Simple Rate will never be less than 0%.

Purchase transactions (not including the card membership fee):

  • Compound Rate: 23.94%
  • Simple Rate: 21.47%

Cash advances (including any transactions we tell you we treat as cash advances but always excluding gambling transactions, quasi-cash transactions, cash advances in sanctioned countries, illegal transactions and cashback):

  • Compound Rate: 23.94%
  • Simple Rate: 21.47%

2.3 Fees and charges

Collection costs: All reasonable expenses and costs we may incur in taking other steps to enforce our rights against you under the credit agreement including debt collection costs and all legal costs and charges for issuing court proceedings and pursuing a claim against you.

Tracing fees: All expenses and costs that we may incur in tracing you if you change address without first notifying us.

Replacement Card: First replacement card per year: £0; Additional replacement cards (above one): £40

Membership:* £15.00 monthly

* We'll charge your membership fee on the first day of the month after you enter this agreement. For example, if you sign-up on the 18th of July, your first monthly fee will be on the 1st of August and all subsequent monthly fees will be charged on the 1st of every subsequent month. We don’t do any confusing pro rata billing.

2.4 Applying interest

When is interest payable?

We charge interest from the date a purchase transaction is charged to your account or a cash advance is taken until it is paid in full except if you always pay the full amount you owe on each statement date (as shown on your statement) by each payment due date.

Examples:

  • When you won't pay interest on purchases or cash advances: If you paid the full amount you owe in June and in July, we won't charge interest on any purchase transactions or cash advance drawn down and charged to your account in July and shown in your July statement.
  • When you'll pay interest on purchases or cash advances: If you didn't pay the full amount you owe in June, we'll charge interest on any purchase or cash advance drawn down and charged to your account in June and July, even if you pay the full amount you owe in July.
How we work out interest on your account

We convert the annual simple interest rate for each type of transaction into a daily rate (using the actual number of days in a year). We then apply this rate to the amount you owe each day for each type of transaction; and then on each statement date, add the interest charge for each type of transaction to your account.

3. How much can you borrow?

What is the credit limit?

The credit limit is available in the app;  We will continuously monitor your credit limit and can adjust it (up or down) by giving you notice. Unless you've told us to apply credit limit increases to your account automatically, you'll need to accept an increase before we apply it to your account.

You can also at any time that:

  • lower your credit limit to your choosing to the nearest £100 and we'll always reduce it
  • advise that you don't want to receive any future credit limit increases; or
  • advise us to never increase your credit limit without you expressly agreeing to the increase

You can make any of these changes on your mobile application either via the appropriate screens or advise us to via the in-app chat functionality.

From time to time, we may also tell you that a credit limit increase is available. If we do this, you can choose to exercise your right to that higher credit limit within the time we tell you (which will be at least 30 days).

A higher credit limit may offer greater flexibility and convenience to meet your financial needs, but it may also increase the risk of borrowing too much, which could be expensive or take a long time to pay off. You should carefully consider whether you need a higher limit.

Limits for Different Uses or Transactions

We may set and vary limits and restrictions on certain uses of the card or certain transactions.  For example, cash advances or contactless purchases may be subject to maximum amounts. You can find out if there are such limits by checking on your mobile application or on this Agreement.

Keeping within your credit limit

You balance should not go over the credit limit. If we allow a transaction that takes you over your limit, we will ask you to pay enough into the account to bring it back within the limit immediately.

4. How are repayments to be made?

When you need to make payment

You must pay at least the minimum payment each month by the due date shown on your statement. This will be the same date you elect each month. For example, if your due date is the 15th of the month, it will always be on the 15th of the month. You cannot elect the 29th, 30th or the 31st of the month.

You can always pay more than the minimum payment to reduce the amount you owe and the amount of interest you have to pay.

How we calculate your minimum payment due

The minimum payment is the higher of the following amounts:

  • £35 (or the total amount you owe if less); or
  • 5% of the statement balance plus interest and charges

5. Can this agreement be changed?

When we make changes

As this agreement is not for a fixed period, we're likely to need to make changes to interest rates, fees and other terms and the services we provide for reasons we can’t predict when the agreement was made. The Simple Rate will also change in line with changes in the Base Rate.

We've set out some specific reasons for making changes to the agreement but if any of these don’t apply, we may still make a change as long as we:

  • tell you in advance about the change; and
  • make clear that you can end the agreement without additional charge if you don't want to accept the change
Changes in the Base Rate

If the Base Rate changes, the Simple Rate will also change. Changes to the Base Rate will be applied to your account from the day after your next statement date, except as follows:

  • We can choose not to apply (or choose to delay) an increase to your interest rate which would otherwise apply because of an increase in the Base Rate at any time.
  • If there’s been a Base Rate change in the 60 days before you signed this agreement which means that the Base Rate is different from the assumed rate shown in the Interest Rate section (section 2.2) of this agreement, we will delay giving effect to the change until the day after your second statement date, and we will notify you of the changed rate on your second statement. If there has been a decrease in the Base Rate, this will take effect from the day after your first statement date, and we will notify you of the changed rate on your first statement.
  • As the Base Rate we apply will never go below 0%, this means that we will disregard any change to the Base Rate while it remains below 0%.
Our main reasons for changes (other than changes in the Base Rate)

We can change the agreement, including by changing: your Personal Rate element of the Simple Rate, the way interest rate changes take effect or the way we charge or calculate interest (this might include moving away from a basis where the interest rate tracks the Base Rate completely to some other basis), or changing or introducing fees for any of the following reasons:

  • where the costs to us of providing your account change or we have a good reason to expect that they will change.
  • where we're changing the way you can use the account.
  • where we're changing the membership benefits offered with your account.
  • where the change is either good for you (including where we're making the change to improve the security of your account or we're making the agreement clearer or fairer) or neutral.
  • to reflect changes or developments in the technology or systems which we use.
  • where we're making the change to reflect a change in law, regulation or industry codes of practice (including where we have a good reason to expect a change), or to reflect a decision by a court, regulator or the Financial Ombudsman Service (or equivalent); or
  • where we have a good reason to think that a change in your circumstances means that the risk that you might not be able to repay us has increased.
Telling you about changes

We will let you know about changes to the Base Rate by emailing you on your contact email address. We may introduce other ways of telling you about changes to the Base Rate, but we will tell you about the new way before introducing it.

If we're changing your interest rate because the Base Rate has changed, we will tell you of this on the monthly statement and in your mobile application before the change takes effect. We will tell you what the change has been to the Base Rate and how that change will affect payments to be made, using an example.

If we’re increasing your interest rate because we are increasing your Personal Rate, we'll give you at least 60 days’ advance notice of the change and you'll be able to opt out of the increase by notifying us before it takes effect as explained below.

For all other changes, we'll give you at least 30 days' advance notice of the change, unless the change is not to your disadvantage. In this case, we'll give you notice but we may make the change more quickly. We'll always give you details of when the change will take effect. If you don't want to accept any change, then you can always end this agreement by paying off all the amounts you owe us and telling us to close your account (see 'Ending your agreement' in Part 2). If you don't do this, we’ll assume you've accepted the change.

How to opt out of an interest rate increase

You cannot opt out of interest rate increases resulting from changes in the Base Rate, but you can opt out of an increase in your Personal Rate and carry on paying off what you owe us at the old rate. If you would like to do this, you must tell us within 60 days of us telling you about the proposed increase in your Personal Rate. Your account will then be suspended and you will not be able to make further purchase transactions with immediate effect. This agreement will stay in place until you've paid everything off, and you'll still have to keep to the agreement – membership fees will continue to be charged. If you do opt out, the interest rate on your account will remain at the level it was when you opted out and will not continue to change in line with changes in the Base Rate. Until you’ve paid off everything, we'll still be able to change any of the other terms of the agreement except your Personal Rate.

Benefits offered with your account

Membership benefits that are offered with your account (for example, rewards points and insurance cover).  Full details are set out in Part 2 of this agreement.

6. Some other things you need to know

Credit intermediary

When you first applied for your agreement, you may have dealt with a credit intermediary (such as an internet comparison website), for example, one of the following:

  • Clearscore.com operated by Clear Score Technologies Limited, Clear Score, 47 Durham Street, London, SE11 5JA.
  • Moneysupermarket.com operated by Moneysupermarket.com Limited, Moneysupermarket House, St David’s Park, Ewloe, CH5 3UZ.
  • Experian.co.uk operated by Experian Limited, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ
  • Creditkarma.co.uk operated by Credit Karma UK Limited, 3rd Floor, 207 Regent Street, London W1B 3HH
Your Right to Withdraw

You have a right to withdraw from this agreement, without giving a reason, by advising us on your mobile application via the in-app chat application, emailing us on help@yondercard.com or by writing to us (Yonder, PO Box 78821, London, N1P 3PZ). Your right to withdraw ends 14 days from the day after you sign this agreement.

If you withdraw, you must repay everything you owe us (except any fees) without delay and in any case within 30 calendar days, starting the day after you tell us that you want to withdraw. If you don't repay us within 30 days, we may charge interest at the rates in this agreement until everything is fully repaid. You can contact us for details of what interest will be payable.

Signing the agreement

This document (Part 1), together with the "How your Yonder Technology Account Works" document (Part 2) and TPL terms and conditions (Part 3) make up your agreement. You should read all Parts before you activate your physical card or make your first purchase. We will request that you sign via your mobile application. You'll find a link to your full agreement, including Parts 2 and 3, on your mobile application when signing.

PART 2 OF YOUR AGREEMENT: How Your Yonder Account Works

Using the card

You may use the card up to your credit limit for purchases and for cash advances subject to the stipulated limits and if we tell you, for other types of transaction we may allow.

Using a third party provider (TPP)

A TPP is a third party service provider that's authorised by or registered with the Financial Conduct Authority (FCA) or another European Economic Area (EEA) regulator or otherwise permitted by law to access your account information.

You can choose to authorise TPPs to provide services to you by accessing your account. If you use a TPP, the terms of this agreement will still apply. We'll give the TPP access to the same account information that you'd be able to access if you were dealing with us online.

We may also refuse to allow a TPP to access your account if we're concerned about unauthorised or fraudulent access by that TPP. If we do, we'll tell you why in the way we think most appropriate (unless doing so would compromise our reasonable security measures or otherwise be unlawful).

How you can authorise and cancel transactions

To access the credit available to you, you authorise a transaction by presenting a card or providing your account details and, if required, using your security details (such as a PIN, passcode, personal identifiers, biometric data or other details).

You can't cancel purchases you make with a card, but you can cancel other transactions that you’ve asked us to make in the future or regular payments (such as monthly direct debits).

When we can refuse to make a transaction

We may refuse to authorise a transaction if:

  • we have reasonable grounds to suspect unauthorised or improper use or fraud;
  • we reasonably consider that acting on your instructions might lead to:
  • a breach of law, regulation, code or other obligation; or
  • action from a government, law enforcement agency or regulator;
  • we're legally required to;
  • use of the card would be prohibited;
  • you have insufficient credit available;
  • the transaction would exceed the Transaction Limit of some sort or take your account over your credit limit or
  • the transaction is not permissible under the terms of this credit agreement.

In respect of purchase transactions, the Transaction Limit is (subject to your credit limit) £10,000 per day, 100 transactions per day and 300 transactions every seven days.  In respect of cash advances, the Transaction Limit is (subject to your credit limit) £150 per day, 3 transactions per day and 5 transactions every seven days.

You may not use your account for illegal activities or in a manner which disguises the true nature of the transaction, for example, by obtaining cash through a transaction which you know will be treated as a purchase of goods and services, or by using your card at a merchant you own or control.

If we do refuse a transaction, you'll normally be told at the point of sale. In all cases, you can find out about transactions we've refused, including the reasons why or any limits we may have put on your card, via our in-app chat on your mobile application. We'll let you know this information unless the law or any regulation prevents us from doing so or for fraud prevention or security reasons.

You can use the Yonder Card to carry out a transaction at any merchant which accepts Mastercard. Certain merchants may not accept transactions made through the Yonder Card and neither we nor TPL accepts any liability for a merchant's inability to accept payments made through the Yonder Card. It is your responsibility to check what restrictions a merchant may apply.

Transactions you haven't authorised

You're not responsible for any transactions:

  • made using the actual card before you receive it (for example, if your card is stolen in the post);
  • where we haven't told you how you can contact us to notify us that your card or security details have been lost, stolen or compromised;
  • if we fail to apply procedures that we're legally required to use to check that a payment has been authorised by you;
  • not authorised by you or any person you allowed, in breach of the agreement, to use your account or card;

You're responsible if you:

  • use your account or card fraudulently

If there are errors in a transaction and this is our fault, we'll give you a refund of the amount of the payment plus any extra interest and charges that you incur as a result, provided you tell us about the errors without undue delay and in any event no later than 13 months after the date on which the transaction as debited to your account. We may then resubmit the correct transaction.

If upon contacting us, you wish to dispute a transaction, we'll initiate an inquiry and may suspend the transaction on your account if we reasonably consider there to be a valid dispute. Once investigations are complete, we'll adjust your account accordingly.

Transactions for unexpected amounts

If you make a purchase and at the time that you authorised it, you didn’t know exactly how much you were going to be charged (for example, at a hotel check-in) you can request a refund from us if the amount charged is more than you reasonably expect and you ask for the refund within 8 weeks from the date of the statement on which the purchase appears.

You'll need to provide us with all the information we reasonably ask for and we may provide this information (including personal information) to third parties investigating your claim. We'll conclude our investigation within 10 business days of us receiving all required information and either make the refund or tell you why we've refused your claim.

You're not entitled to a refund if you gave consent for a transaction directly to us and, at least four weeks before the transaction was made, you were given information about the transaction (or it was made available to you) by us or the retailer. For example, at the time you placed an order, the exact amount was unknown but was later confirmed to you at least four weeks before your card was charged.

Theft, loss or misuse of the card or account

You must:

  • keep it safe and secure (including using device passcodes, biometric data or other security details where applicable)
  • not let others use the account or card and regularly check you still have the card
  • not give the card or card number to anyone else other than us, or for the purpose of making a transaction and not share your security details with anyone else (other than us or a TPP if it’s necessary to do so)
  • choose a PIN or passcode that is not easy to guess

You must have the Yonder mobile application installed on your device to enable management of your account. As part of this you must:

  • keep your device and your security details safe and secure at all times, in the same way you would your card or PIN.
  • always use the lock feature on the phone or other device, where applicable.
  • never share your security details or allow another person to have access to the device in a way which allows them to make transactions using the card registered on the device.

You must tell us straight away if you suspect:

  • a card has been lost or stolen or not received.
  • a mobile phone or other device to which a card has been registered has been lost, stolen or compromised.
  • someone else knows a PIN or other security details, or
  • the account or a card is being misused or used without authorisation, or a transaction on the account has not been authorised or has been processed incorrectly.

Our contact details are at the beginning of this agreement. You must keep your security details (such as your username, password or other details) and also your mobile phone or other device to which the card has been registered safe and secure.

How much and when you must pay

You must pay the minimum payment by the payment due date shown on your statement, but you can always pay more than the minimum payment due.

If we don't ask you to pay any arrears, they'll be due with your minimum payment. We'll use any payment you make to pay off arrears before any other amounts you owe us.

We won't treat any payment we make into your account or any refund given by a retailer for a purchase as payment made by you.

If you pay more than you owe us under this agreement, we'll return the amount you've overpaid.

How to pay

You must make payments to us in Pounds Sterling by any method set out on your statement or any method we otherwise tell you about or permit you to use.

We'll apply any payment to your account on the day we receive it, as long as this is within our business hours. We'll apply any payment we receive after that time on the next business day.

How we apply payments

We pay off amounts you owe at the highest interest rates before amounts charged at lower interest rates and we'll apply payments to amounts that have appeared on your statements before amounts that have not yet appeared on your statements.

Missing payments

Missing payments can have serious consequences. It could mean:

  • your credit rating may be affected, making it more difficult or expensive to obtain credit; and
  • legal action (which could include getting a court order giving us the right to payment out of the sale proceeds for your home or other property) or bankruptcy proceedings may be taken against you to recover any debt owed under this agreement.
Payments into your account by mistake

If we make a payment into your account by mistake or as a result of a systems error, we'll automatically take the amount out of your account.

If we're told that a payment was made into your account as a result of someone else’s mistake (for example, if the payer gave the wrong account number or reference), but, when we contact you, you tell us the payment was intended for you, we may be legally required to share all relevant information including your name and address and transaction information with the bank the payment came from if they ask us so that the payer may contact you.

Converting transactions made in a foreign currency

If we receive a transaction or refund for processing in a foreign currency, we'll convert it into Pounds Sterling on the date it's processed (which may be different to the date of the transaction or refund). This means that the exchange rate used may differ from the rate that applied on the date of your transaction or refund. Exchange rate fluctuations can be significant.

The exchange rate we use will be the Mastercard foreign exchange rate and we will not apply a transaction charge.

In order to allow you to compare charges for currency conversion, you can view the real-time percentage difference between the amount that will be charged on your Card for a foreign currency Transaction (consisting of the mark-up applied by Mastercard) and the latest available euro foreign exchange rates issued by the European Central Bank. You can view this information on the Yonder website. We do not add any additional mark up to the exchange rate.

When you make a transaction in a foreign currency, you may be given the option of allowing a third party (for example, the retailer) to convert your transaction into Pounds Sterling before submitting it to us. If you decide to do this, the exchange rate and any commission or charge will be set by the third party and may include a commission or charge. As we'll receive a transaction converted by a third party in Pounds Sterling, we won't apply a non-sterling transaction fee.

Statements and legal notices

We'll send statements to you via your mobile application monthly. This will include detail on your activity for the month.

We may send you notices (including any information we're legally required to send you, such as information about changes to this agreement or other agreements we have with you) on or together with your statements.

In addition to payment information, each statement will show all transactions and amounts charged to your account in the statement period and the total account balance.

Always check each statement and contact us as soon as possible if you need more information about anything.

Where we are required to do so by law, we will send certain legal notices to you by post.

Contacting you

We may send you important messages and other communications (including alerts about certain activity on your account) about your account, card or membership benefits in line with your preferences. This could be by email, SMS, mobile push notifications or via your statements on your mobile application. For example, we may send you an alert to confirm that you've updated your contact information.

There are some messages we need to send you (such as statements of your account or security alerts), but you can opt out of receiving other alerts or communications (such as marketing) by updating your preferences on your mobile application or contacting us via the in-app mobile chat.

If we need to contact you about any actual or suspected fraud or security threats, we'll do this using the fastest and most secure way of contacting you (for example, we may try to send you a text message rather than calling you).

Changing your contact details

We'll use your most recent contact details to contact you. You must notify us immediately if you change the mailing address or email address.

We may update your contact details if we receive information that they have changed or are incorrect.  If we've been unable to deliver any communications or these have been returned, we may stop attempting to communicate with you until we receive accurate contact information.

Any legal notices will be posted to you on your mobile application or sent to your last known mailing address or email address.

Suspending your account

We may suspend your account or any feature on your account if:

  • you tell us to close your account, or we tell you we are closing your account.
  • we consider it necessary for the security of the account.
  • you're in breach of the agreement.
  • we are required to do so for any legal, regulatory or financial crime prevention purposes.
  • we reasonably believe that any information you have given to us is untrue, incomplete, incorrect or misleading in any material respect.
  • we cannot process your transactions due to the actions of third parties.
  • we suspect unauthorised, negligent, improper and/or fraudulent use.
  • we reasonably think there's a significantly increased risk that you'll not be able to repay us; and
  • you've repaid more in interest and charges than the amount you've borrowed on your card for a sustained period.

We'll normally notify you beforehand or immediately afterwards and may provide you with the reasons.

If your account is suspended, you must not use the card and inform retailers not to seek to take any further payments from your account. We'll allow you to use the account, if the reasons we suspended your account in the first place no longer apply. You can tell us this is the case and request reinstatement via live chat within our mobile app or via email.

Ending your agreement

This agreement is open ended and, subject to an initial three months minimum duration, it has no fixed duration. On expiry of the initial three month period, you and we can end it without giving any reason. You can do this at any time in your mobile application, by calling us or writing to us (our contact details are at the beginning of this agreement) to tell us to close your account and by paying off all the amounts you owe.

We can do this by giving you at least two months' written notice, but we may end this agreement immediately if:

  • you repeatedly fail to pay minimum payments on time or go over your credit limit
  • you seriously or persistently breach this agreement
  • you give us false or misleading information
  • steps are taken to make you bankrupt or to make you the subject of any form of debt relief process
  • we reasonably consider that by continuing the agreement we might:
  • breach a law, regulation, code or other obligation; or
  • face action from a government, law enforcement agency or regulator
  • you become incapacitated or die
  • you behave in an abusive or threatening way to our staff or
  • you fail to provide the Personal Data (as defined in the TPL Privacy Policy) necessary for TPL to comply with its legal obligations as a card issuer and to fulfil this agreement
  • we have reasonable grounds to believe you're unable or unwilling to pay your debts when due

In any of these circumstances and subject to the requirements of the Consumer Credit Act 1974, we may close your account and require you to repay immediately all amounts you owe us under this agreement in full together with any interest and charges that apply.

If you're having or may have difficulty making payments, please contact us as soon as you can. We'll always follow any legal requirements to provide you with notices before we end the agreement.

The agreement will only come to an end once you've paid off all amounts you owe us. Until then:

  • all of the terms of the agreement will continue to apply (including our right to change the terms of the agreement)
  • you will have no rights under it to use the account or the card to make transactions; and
  • your card benefits will stop

You must destroy all cards when the agreement ends.

Set off

We may, at any time, without notice or demand, set off against any credit on your account any amount you owe us until everything you owe us has been fully repaid.

Membership benefits

You can earn reward points (Points) under your Yonder Credit Card Agreement and you can redeem your Points for rewards (Rewards). Please see sections ‘How you earn Points’, ‘Redeem Points with Yonder Local Experiences’, and ‘Redeem your Points for a cash equivalent credit’ below for further details.

You will also receive travel insurance under your Yonder credit card agreement. Please see ‘Travel Insurance’ section below for further details.

How you earn Points

You will earn Points as you spend. You will earn:

  • 1 point for every full £1 spent;
  • Extra points throughout the year when spending at merchants specified within the mobile application

Your Points balance will be available to access in the mobile application.

Where a transaction is refunded any Points awarded that relate to the amount refunded will be removed from the Points balance.

You will not earn Points for cash advances. When you are in arrears or otherwise in breach of this agreement, you will not be entitled to earn or redeem your Points.

Redeem Points with Yonder Local Experiences

You can redeem Points for Local Experiences.  Local Experiences are dining, social, active and cultural experiences curated by our team, updated every month and redeemable through the mobile application.

We will cover the cost of the entire Local Experience (subject to a fair usage limit which is outlined within the mobile application and dependent on the Local Experience selected).  

Details of available Local Experiences will be updated in the mobile application.

Redeem your Points for a cash equivalent credit

You can redeem your Points for a cash equivalent amount to be credited to your account at any time.  As an example, 20,000 Points is worth £100.  Points redeemed in this way will be set off against the balance outstanding on your account. If there is no balance outstanding the cash equivalent amount will remain on your account to be set off against future transactions.  Points redeemed in this way are not redeemable as cash.

Travel insurance

Travel insurance cover will be provided to you free of charge under your Yonder credit card agreement. We will provide to you an Insurance Product Information Document which will give you detailed information on the product and the contract of insurance itself, including:

  • the type of insurance;
  • what is and is not covered by the insurance;
  • any restrictions under it;
  • how claims can be made;
  • what countries are covered under the insurance; and
  • what your obligations are.

Please note that this travel insurance cover is provided to you free of charge as a benefit to you as a Yonder cardholder. This cover will end when your card account is terminated or when this benefit is cancelled or expires.

Complaints about us

If you have a complaint about your account or the service you've received, please contact help@yondercard.com or Complaints Department, Yonder, PO Box 78821, London, N1P 3PZ.

If you're unhappy with the way Yonder deal with your complaint you may be able to refer your complaint to the Financial Ombudsman Service by writing to Financial Ombudsman Service, Exchange Tower,  London E14 9SR, calling 0800 023 4 567 or 0300 123 9 123 or sending an email to complaint.info@financial-ombudsman.org.uk. You can find out more about the Financial Ombudsman service on their website at www.financial-ombudsman.org.uk.

If your complaint relates to transactions made via your card, you can contact TPL by emailing complaints@transactpaymentslimited.com. If TPL’s Complaints Department is unable to respond to your complaint immediately, you will receive confirmation that your complaint has been received and a formal investigation will be conducted. You will receive a formal response of their findings within 35 Business Days of receipt of your complaint. TPL will make every effort to reach a resolution to your complaint and will fully explain the reasoning behind their decision.

In the unlikely event that TPL is unable to resolve your issue to your satisfaction you have the right to refer your complaint to the Gibraltar Financial Services Commission at: Payment Services Team, Financial Services Commission, PO Box 940, Suite 3 Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar or email psdcomplaints@fsc.gi.

How we're regulated

We are authorised and regulated by the Financial Conduct Authority under registration number 946219.

The Financial Conduct Authority, 12 Endeavour Square, London E20 1JN.

TPL is authorised and regulated by the Gibraltar Financial Services Commission.

Claims against retailers or other third parties

Under section 75 of the Consumer Credit Act 1974, if you use your card to buy any item of goods or services costing between £100 and £30,000, then you may have a claim against us as well as the supplier if, for example, the goods or service are not properly supplied, are faulty or not as described.

If you dispute a purchase transaction with a retailer or other third party, we may credit the account for all or part of the disputed transaction.

If we do so, whether we were legally required to make the refund or not, you agree that you're automatically deemed to assign and transfer to us all rights and claims (excluding tort claims, such as negligence) against the retailer or other third party.

You agree that you won't pursue any claim against the retailer or other third party for the credited amount, and you must cooperate with us if we decide to do so. Where necessary to pursue a claim, we may need to use your personal information (including disclosing it to the retailer or other third party) to do so but we will notify you of such use where this is the case.

How we use your information

For the purposes of the Payment Services Regulations 2017, you explicitly consent to us accessing, processing, and retaining any information you provide to us, for the purposes of providing payment services to you. This does not affect any rights and obligations you or we have under data protection legislation. You may withdraw this consent by telling us to close your account. If you do this, we'll stop using your data for this purpose, but may continue to process your data for other purposes.

Assigning the agreement

We may sell, transfer or assign this agreement and your account. We may do so at any time without notifying you, unless we're required to notify you by law. You may not sell, assign or transfer your account or any of your obligations under this agreement.

Waiver of rights

We may choose to delay enforcing or to not exercise rights under this agreement. If we do this, we do not waive our rights to exercise or enforce them on any other occasion.

Language and governing law

This agreement and all communications between us concerning this agreement shall be in English.

English law applies to this agreement unless you entered into it in Scotland or Northern Ireland, in which case the law of that jurisdiction will apply.  You agree that any dispute concerning this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you reside in Scotland or Northern Ireland in which case you or we may also bring a claim in those jurisdictions.

Taxes and duties

You must pay any government tax, duty or other amount imposed by law in any country in respect of the card, any transaction on your account or any use of the account by you.

Limitations on our liability

If we break this agreement, we won't be liable to you for losses and costs caused by abnormal or unforeseeable events, that we cannot reasonably control and which would've been unavoidable despite all reasonable efforts to prevent the event happening.

TPL’s Liability

TPL shall not be liable for any loss arising:

(a) from any default resulting directly or indirectly from any cause beyond its control, including but not limited to, a lack of funds and/or failure of network services at ATMs, maximum withdrawal limits set by ATM operators and failure of data processing systems;
(b) from any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;
(c) from any use of your card that is contrary to this agreement;
(d) for goods or services that are purchased with the Level Card; and
(e) for any damages due to loss, fraud or theft that you have reported to us 13 months after the event.

In addition:

  • TPL will not be liable to you if your contact details have changed and you have not told us.
  • Where your card is faulty due to TPL’s default, TPL’s liability shall be limited to the replacement of the Card.
  • Where sums are incorrectly deducted from your account due to TPL’s default, TPL’s liability shall be limited to payment to you of an equivalent amount.
  • Nothing in this agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.
  • To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.
  • The above exclusions and limitations set out in this paragraph shall apply to any liability of TPL’s affiliates such as the card scheme (currently Mastercard), and other suppliers, contractors, distributors and any of their respective affiliates (if any), to you, which may arise in connection with this agreement.

PART 3 OF YOUR AGREEMENT: Additional terms and conditions between TPL and the cardmember

Please read these terms carefully before activating your card. The terms in this Schedule becomes effective and binding on you upon your activation or use of your card and for the entire period of validity of your card.

Definitions for this Part 3 of the agreement

Applicable Law

Any applicable law (including, but not limited to, any local law of the jurisdictions into which the card is provided and the Program is operated), statute, statutory instrument, act, regulation, rule, order, supervisory guidance, policy, instruction or requirement stipulated by an applicable Regulatory Authority, or interpretation promulgated or published by any Regulatory Authority, any order issued by a court having jurisdiction over a party, or any applicable rule or requirement of any Scheme related to the issuance, sale, authorisation or usage of the cards and/or services to be provided under this Agreement or such other rule as deemed valid by TPL from time to time.

Customer Services

The contact centre for dealing with queries about your card.  You can contact Customer Services by:

  • Calling 0203 467 6767
  • E-mailing help@yondercard.com from the email address registered to your Credit card Processing Account; or
  • Accessing the Live Chat within the Yonder App.
KYC

Means “Know Your Customer” and constitutes TPL’s verification of your Personal Data.

Merchant

A retailer or any other person that accepts payments via the card.

Personal Data

The registered personal identity details relating to the use of your card including (but not limited to) your: name, date of birth, home address, email address and telephone (landline and/or mobile) number. Full details of the Personal Data which we process are set out in TPL’s Privacy Policy.

Scheme

Mastercard; Mastercard is a registered trademark of Mastercard International Incorporated.

Transaction

The use of your card to make (i) a payment, or a purchase of goods or services from a Merchant where payment is made (in whole or in part) by use of your card including where payment is made electronically over the internet or by mobile, phone or other device or (ii) a cash withdrawal made from an ATM or bank using your card.

Terms and conditions

Your card

TPL will issue a card to you pursuant to a licence from the Scheme and your rights and obligations relating to the use of the card are subject to the terms of this agreement.

You can download the latest version of this agreement at any time from the Yonder App and from the Website and/or request a paper copy from Customer Services.

You are not permitted to resell the card.

Activation of your card

To apply for, and use, a card you must be at least 18 and a resident of the United Kingdom.

In order to activate the card, you must log in to the Yonder App and follow the prompts which will guide you through the activation procedure. Your PIN will be provided via the Yonder App.

Provided TPL has been able to undertake KYC checks, you shall receive an activation confirmation by email or on the Yonder App and you will be able to use the card.

Personal Data

When entering into transactions over the internet, some websites may require you to enter your personal data and, in such instances, you should supply the most recent personal data that you have provided TPL with.

You must notify TPL of any change in your Personal Data as soon as possible by contacting Customer Services or updating the details in the Yonder App. You will be liable for any loss that directly results from any failure to notify TPL of a change in your Personal Data as a result of undue delay, your gross negligence or fraud. TPL will need to verify your new Personal Data and may request relevant KYC information/documents from you as applicable.

TPL reserves the right at any time to satisfy itself as to your Personal Data (for example, by requesting relevant original documents) including for the purposes of preventing fraud and/or money laundering. In addition, at the time of your application or at any time in the future, in connection with your card, you authorise TPL to undertake electronic identity verification checks on you either directly or using relevant third parties.

Using your card

TPL reserves the right to request KYC documents and verification of your source of funds at any point.

The amount relating to each transaction and any associated fees executed with the card issued will be added to the outstanding balance on the credit agreement up to the credit limit applied to this agreement.

Your use of the card is subject to the Fees detailed in the Fees & Limits Schedule, which shall be deducted from the outstanding balance.

Managing and protecting your card

You can set your PIN in the Yonder App. You will need this PIN to make cash withdrawals from an ATM or at a bank. If you forget your PIN, you should open the Yonder App where you can set a new PIN.

When ordering a card on the Yonder App, you will have to login using your selected identification method in order to perform the following functions (as well as any other functions specified in the Yonder App) in relation to your card online:

  • change your telephone number;
  • check your available credit limit; and
  • check your Transaction details

You must not give your card to any other person or allow any other person to use it.

You are responsible for your card, PIN, Yonder App login credentials and any related security details (“Security Details”) and must take all possible measures to keep them safe and entirely confidential.  Such measures include (but are not limited to):

  • never writing your Security Details on your card or on anything you usually keep with your card;
  • keeping your Security Details secret at all times for example, by not using your PIN if anyone else is watching.

Failure to comply with this provision may affect your ability to claim any losses in the event that TPL can show that you have intentionally failed to keep the information safe or you have acted fraudulently, with undue delay or with gross negligence. In all other circumstances, your maximum liability shall be as set out below.

If you believe that someone else knows your Security Details, you must notify TPL by contacting Customer Services immediately. In the event that TPL suspect or believe that your card may be subject to any fraud or security threats, TPL will notify you securely via telephone or by e-mail. Once your card has expired or if it is found after you have reported it as lost or stolen you must destroy it by cutting it in two through the magnetic strip.

Cancellation

If you have ordered your card online, you may cancel it free of charge before activating and using it, and up to 14 calendar days after the date of activation (the Cancellation Period) by writing to Customer Services.  This does not apply to replacement cards where the cancellation period for the original card has expired.

Once your card has been cancelled, the card will no longer work for Transactions and cannot be reactivated.

Once your card has been cancelled, it will be your responsibility to destroy your physical card(s).

If any further Transactions are found to have been made or charges or Fees incurred using the card(s) or Yonder receive a reversal of any prior funding Transaction, Yonder will notify you of the amount and you must immediately repay such amount on demand.

Termination or Suspension of your card

When this agreement is terminated, you will not be able to use your card. TPL may terminate this agreement at any time by giving you 2 months’ advance notice (which will be sent to the email address that you have provided to us).

You may also terminate your card at any time by contacting Customer Services.

TPL can suspend your card, restrict its functionality or terminate this agreement at any time with immediate effect if:

  1. You haven’t given TPL the information they need or TPL believe that any of the information that you have provided was incorrect or false; or
  2. the agreement between you and Yonder which governs the issuing of credit has been terminated or an event of default has occurred under such agreement and is ongoing;
  3. a Transaction has been declined because of a lack of available credit or you do not repay money that you owe to Yonder; or
  4. you fail to provide the Personal Data necessary for TPL to comply with our legal obligations and to fulfil this agreement; or
  5. TPL reasonably suspect that the security of the card has been compromised or that you, or any third party, have used, or intend to use the card in a grossly negligent manner or for fraudulent or other unlawful purposes; or
  6. TPL believe that your use of the card may result in harm to them or their systems; or
  7. TPL believe that your continued use of the card may damage their reputation; or
  8. you become bankrupt; or
  9. TPL is required to do so under Applicable Law or where they believe that continued operation of the credit agreement may be in breach of Applicable Law; or
  10. TPL cannot process some or all of your Transactions due to the actions of third parties; or
  11. you have breached this agreement.

In the event that TPL does suspend or terminate your card then, where lawfully permitted, TPL shall notify you in advance or as soon as possible afterwards. TPL may advise anyone involved in the Transaction if a suspension has taken place.

Unless or until you or TPL terminate this agreement, or your card expires and no replacement card is issued to you, this agreement will remain in force.

Complaints

Should you wish to make a complaint about your card, you may contact Customer Service by emailing help@yondercard.com to submit details of such complaint.

Upon our receipt of your emailed complaint, TPL shall endeavour to respond to you as quickly as possible but in any event they shall reply to you by return email within 15 Business Days.

If, having received a response from our Customer Services team, you are unhappy with the outcome, you can escalate your complaint to TPL’s Complaints Department by writing to complaints@transactpaymentslimited.com

If TPL’s Complaints Department is unable to respond to your complaint immediately, you will receive confirmation that your complaint has been received and a formal investigation will be conducted.  You will receive a formal response of their findings within 35 Business Days of receipt of your complaint.

TPL will make every effort to reach a resolution to your complaint and will fully explain the reasoning behind their decision.

In the unlikely event that TPL is unable to resolve your issue to your satisfaction you have the right to refer your complaint to the Gibraltar Financial Services Commission at: Payment Services Team, Financial Services Commission, PO Box 940, Suite 3 Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar or email psdcomplaints@fsc.gi.

Personal Data

TPL is the Data Controller of your Personal Data associated with the application for and use of the card and will collect certain information about the purchaser and the users of the card in order to operate the card program.  Your provision of your Personal Data and TPL’s processing of that data is necessary for each of us to carry out our obligations under this Agreement. At times, the processing may be necessary so that TPL can take certain steps, at your request, prior to entering into this Agreement. If you fail to provide the Personal Data which TPL request, TPL will take steps to terminate this Agreement in accordance with the Termination or Suspension of your card clause above.

TPL will manage and protect your Personal Data in accordance with all applicable data protection laws. For full and comprehensive information about when and why TPL collect Personal Data about you, how it uses it, the conditions under which TPL may disclose it and how TPL keeps it secure, please refer to the TPL Privacy Policy which is provided to you at the time TPL collects your Personal Data.

Changes to the Terms and Conditions

TPL may update or amend this agreement at any time on at least 60 days advance notice, which shall be given by e-mail (using the latest contact details you have you have provided us with).

If you do not agree with the changes to the agreement, you may at any time within the 2-month notice period terminate your card and thereby this agreement and make payment of the balance outstanding without incurring a fee. You will be deemed to have accepted any change to this agreement unless you notify TPL before the proposed date of the change.

If any part of this agreement is inconsistent with any regulatory requirements then TPL will not rely on that part but treat it as if it did actually reflect the relevant regulatory requirement. If TPL needs to make operational changes before it can fully comply with the new regulatory requirement, TPL will make those changes as soon as reasonably practical.

Miscellaneous

Any delay or failure to exercise any right or remedy under this agreement by TPL shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.

The use of your card is not governed by the Deposit Security Scheme of Gibraltar. However, TPL will safeguard your funds so that they are protected in accordance with Applicable Law if TPL becomes insolvent.

If any provision of this agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.

You may not assign or transfer any of your rights and/or benefits under this agreement. You will remain liable until all cards issued to you are cancelled or have expired and all sums due under this agreement have been paid by you in full. TPL may assign its rights and benefits under this agreement to a third party and may subcontract any of its obligations under this agreement.

Signing the Agreement

By signing below:

  • you agree to the terms of this agreement.
  • you confirm that the information you have given us is true and correct.
  • you confirm that you are over 18 years of age.
  • you request us to issue you with a card (including any replacement cards or other cards covered by this agreement).
Signature of the parties

Signature of customer: I accept the terms of this agreement and agree to be bound by them:

Signature of Yonder Technology Ltd:

Thesokkumar Jivajirajah

Signature of Transact Payments Limited:

Thesokkumar Jivajirajah